Esaxevithara is committed to protecting your privacy and personal
information. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our financial
planning services. Information we collect: Personal information may
include your name, email address, phone number, address, date of
birth, and financial information necessary for providing our
services. We collect this information when you register for our
services, contact us, or use our website. Financial information
includes details about your income, expenses, assets, liabilities,
investment preferences, and financial goals. This information is
essential for providing personalized financial planning services.
Usage information is automatically collected when you use our
website or mobile application, including IP address, browser type,
device information, and pages visited. How we use your information:
We use your personal information to provide financial planning
services, create personalized strategies, and communicate with you
about your account. Your information helps us analyze your financial
situation and provide relevant advice. We may use your contact
information to send service updates, newsletters, and promotional
materials. You can opt out of marketing communications at any time.
Usage data helps us improve our services, website functionality, and
user experience. Information sharing: We do not sell, trade, or rent
your personal information to third parties. We may share your
information with trusted service providers who assist in delivering
our services, subject to confidentiality agreements. We may disclose
information if required by law, court order, or government
regulation, or to protect our rights and safety. Data security: We
implement appropriate technical and organizational measures to
protect your personal information against unauthorized access,
alteration, disclosure, or destruction. These include encryption,
secure servers, access controls, and regular security assessments.
Despite our efforts, no security system is completely secure, and we
cannot guarantee absolute security. Your rights: Under South Africans
Privacy Principles, you have the right to access, correct, or delete
your personal information. You may also request information about
how we use your data or lodge a complaint about our privacy
practices. To exercise these rights, contact us using the
information provided below. Data retention: We retain your personal
information for as long as necessary to provide our services and
comply with legal obligations. Financial records may be retained for
up to seven years as required by South Africans law. International
transfers: Your information may be transferred to and processed in
countries outside South Africa where our service providers are located.
We ensure appropriate safeguards are in place to protect your
information during such transfers. Changes to this policy: We may
update this Privacy Policy periodically. We will notify you of
significant changes by email or website notice. Continued use of our
services after changes indicates acceptance of the updated policy.
Contact us: If you have questions about this Privacy Policy or wish
to exercise your privacy rights, contact our Privacy Officer at
info@esaxevithara.com or
write to us at Level 12, 380 Collins Street, Melbourne VIC 3000,
South Africa. Complaints: If you believe we have breached South Africans
Privacy Principles, you may file a complaint with the Office of the
South Africans Information Commissioner (OAIC) at oaic.gov.au. Last
updated: June 17, 2025.